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Privacy policy

This is the privacy policy ("Privacy Policy") that governs how we, Silver Diamond ("Silver", "we", "our" or "us"), use Personal Information (defined below) that we collect, receive and store about individuals in connection with the use of: (i) the website silverdiamond.io, and any other website that we operate (each, together with its sub-domains, content and services, a "Site"); and (ii) the Silver Diamond software as a service application and any other software application that we license (each individually, and collectively, the "Application"). The Site, the Application, and any other products and services we make available, are individually and collectively referred to herein as the "Services". This Privacy Policy does not govern the Customer Content stored on the website silverdiamond.io, nor any websites or web services that our users operate using the Services.

1. Introduction

We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Information is collected and used in connection with the Services. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

2. Website and Application Terms of Use

This Privacy Policy forms part of our Website Terms of Use which is available at Terms and the Application’s Terms of Use which can be viewed from within your account on the Application and which you accepted prior to using the Application for the first time ("Application Terms"). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Website Terms, or the Application Terms (collectively, the "Terms"), as applicable.

3. Consent and Modification

You are not legally obligated to provide us Personal Information, and you hereby confirm that providing us Personal Information is at your own free will. By using the Services, you consent to the terms of this Privacy Policy and to our collection, processing and sharing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not access or otherwise use the Services. We reserve the right, at our discretion, to change this Privacy Policy at any time. Such change will be effective ten (10) days following posting of the revised Privacy Policy on the Site, and your continued use of the Services thereafter means that you accept those changes.

4. What Personal Information We Collect and How We Collect It

We do not currently require you to provide Personal Information in order to have access to general information available on the Site. But, we do receive and/or collect Personal Information from you in the following ways:

4.1. Account

In order to use certain services that we offer via the Site and/or Application, you may be required to create an account ("Account"). We only offer one option to create an Account:

Online Registration Form: You may choose to complete and submit an online registration form. You will be asked to provide us with certain mandatory information such as your name, email address, and also a password that you will use for your Account.

Regardless of which method you choose to register your Account, we may send an email to your nominated email address to instruct you how to confirm your registration.

4.2. Purchases

The Site and/or Application may include the option to purchase certain products or services from us. If you choose to make a purchase we will direct you to tools, software or services of third-party service providers to process transactions on our behalf, in which case you acknowledge that we do not control the privacy practices of such service providers and you agree to review and be bound by the terms of use and privacy policy of any such third-party service providers.

4.3. Log Files

We may make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Services, track user’s movement around the Services, and gather demographic information.

4.4. Cookies and Other Tracking Technologies

Our Services may utilize "cookies", anonymous identifiers and other tracking technologies in order to for us to provide our Services and present you with information that is customized for you. A "cookie" is a small text file that may be used, for example, to collect information about activity on the Services. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. For more information about the way cookies are used by us, and your options for controlling their use, please read our Cookies Policy.

4.5. Google Analytics

The Site may use a tool called "Google Analytics" to collect information about use of the Service. Google Analytics collects information such as how often users visit the Service, what pages they visit when they do so, and what other sites they used prior to coming to the Service. We use the information we get from Google Analytics to maintain and improve the Service and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to and use of the Service is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

5. The Way We Use Personal Information

If you submit or we collect Personal Information through the Services, then we may use such Personal Information in the following ways, via any applicable communication channel, including e-mail, SMS, etc.:


We will use your Personal Information to provide and improve our Services, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Services and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Services that you are authorized to access.


We may use your designated email address to:
(i) send you updates or news regarding the Services and our products;
(ii) send you emails for help or assistance in using the Services;
and/or (iii) respond to a "Contact Us" or administrative request (for example, to change your password).


We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.


We may share your Personal Information with our third party service providers and partners, but only to assist us with our business operations and to provide our Services to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Information.


We may disclose your Personal Information or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to:
(i) comply with any applicable law, regulation, legal process or governmental request;
(ii) enforce our Terms, including investigations of potential violations thereof;
(iii) detect, prevent, or otherwise address fraud or security issues;
or (iv) protect against harm to the rights, property or safety of Silver, our users, yourself or the public.

6. Use of Anonymous Information

We may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Services and enhance your experience with the Services. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners. "Anonymous Information" means information which does not enable identification of an individual user, such as aggregated information about you or your users’ use of our Services. You agree to inform your users of this data collection practice in your own privacy policy.

7. Opting In/Out

You may choose to receive future promotional, advertising, or other Services-related emails from us at the time you create your account. If you wish to opt-out of such emails in the future, you may do so at any time by selecting an unsubscribe link at the bottom of each email that we send or by changing your email preferences in your profile. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any "Contact Us" request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of the Services.

8. Choice

At all times, you may choose whether or not to provide or disclose Personal Information. If you choose not to provide mandatory Personal Information, you may still visit parts of the Services but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.

9. Access/Accuracy

To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete or correct any of your other Personal Information that we may be storing, you may submit an access request by sending an email to info@silverdiamond.io. Your email should include adequate details of your request.

10. Links to and Interaction with Third Party Products

The Services may enable you to interact with or contain links to your Third Party Account and other third party websites, mobile software applications and services that are not owned or controlled by us (each a "Third Party Service"). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that the Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

11. Children’s Privacy

The Services are not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years. If we learn that we have collected Personal Information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at info@silverdiamond.io.

12. Merger, Sale or Bankruptcy

In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.

13. Commitment

We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and we are constantly evolving our Service to meet these demands. If you have any comments or questions regarding our Privacy Policy, or your Personal Information that we may be storing and using, please contact us at info@silverdiamond.io.

Last updated: October 11, 2020